terms and conditions

Copperhead LED welcomes your questions or comments regarding this Statement of Privacy. If you believe that Copperhead LED has not adhered to this Statement, please contact Copperhead LED at:

Copperhead LED

12 E Missouri Avenue

Kansas City, MO 64106

To secure your personal information from unauthorized access, use or disclosure, Copperhead LED uses the following:

Norton Secured

When personal information (such as a credit card number) is transmitted to other websites, it is protected through the use of encryption, such as the Secure Sockets Layer (SSL) protocol.

Copperhead LED collects and uses your personal information to operate its website(s) and deliver the services you have requested.

Copperhead LED may also use your personally identifiable information to inform you of other products or services available fromCopperhead LED and its affiliates.Copperhead LED may also contact you via surveys to conduct research about your opinion of current services or of potential new services that may be offered.

Copperhead LED does not sell, rent or lease its customer lists to third parties.

Copperhead LED may share data with trusted partners to help perform statistical analysis, send you email or postal mail, provide customer support, or arrange for deliveries. All such third parties are prohibited from using your personal information except to provide these services to AdvancedLEDLights, and they are required to maintain the confidentiality of your information.

Copperhead LED may keep track of the websites and pages our users visit withinCopperhead LED, in order to determine what Copperhead LED services are the most popular. This data is used to deliver customized content and advertising withinCopperhead LED to customers whose behavior indicates that they are interested in a particular subject area.

Copperhead LED will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: (a) conform to the edicts of the law or comply with legal process served onCopperhead LED or the site; (b) protect and defend the rights or property of Copperhead LED; and, (c) act under exigent circumstances to protect the personal safety of users ofCopperhead LED, or the public.

Copperhead LED may collect personally identifiable information, such as your name. If you purchaseCopperhead LED’s products and services, we collect billing and credit card information. This information is used to complete the purchase transaction. We may gather additional personal or non-personal information in the future.

Information about your computer hardware and software may be automatically collected byCopperhead LED. This information can include: your IP address, browser type, domain names, access times and referring website addresses. This information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of theCopperhead LED’s website.

Copperhead LED encourages you to review the privacy statements of websites you choose to link to fromCopperhead LED so that you can understand how those websites collect, use and share your information.Copperhead LED is not responsible for the privacy statements or other content on websites outside of theCopperhead LED’s website.

Protecting your private information is our priority. This Statement of Privacy applies to the www.copperheadled.com and Copperhead LED Inc. and governs data collection and usage. For the purposes of this Privacy Policy, unless otherwise noted, all references to Copperhead LED Inc. includes www.copperheadled.com.

Shipping and Handling Shipping costs will be quoted at time of order.   Copperhead LED, Inc. will not be responsible for any additional charges due to taxes, tariffs, etc. International shipping quotes are for shipment from   Copperhead LED, Inc. to brokerage location.

Thank you for your interest in our products.  We hope you have enjoyed your visit to your site. Your opinion matters! Send us an email with what you think would improve our site or our products.

Copperhead LED reserves the right to modify these terms and conditions at any time without notice.   These terms are effective as of November 1, 2016.   All orders placed prior to this date will be subject to the terms at the date and time of the order.

Indemnification.

IMPROPER USE OF LED GROW LIGHTS CAN RESULT IN PROPERTY DAMAGE, SERIOUS INJURY OR EVEN DEATH. Copperhead LED, Inc. is in no way responsible for the actions of its customers. The customer agrees to indemnify, defend and hold Copperhead LED, Inc. and its affiliates, officers, directors, agents and employees harmless from any claim, demand, action, damage, or loss, including reasonable attorneys’ fees, arising out of the customer’s misuse of the products sold on this web site.

Limitation of Liability.

IN NO EVENT SHALL Copperhead LED, Inc. OR ANY OF ITS AFFILIATES, OFFICERS, DIRECTORS, AGENTS OR EMPLOYEES BE LIABLE TO ANY PARTY (i) FOR ANY LOST PROFITS OR ANY SPECIAL, INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OF ITS PRODUCTS, THE COPPERHEADLED.COM WEB SITE, OR ITS SERVICES, EVEN IF Copperhead LED, Inc. HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE FORM OF ACTION, WHETHER IN CONTRACT, TORT, OR OTHERWISE; OR (ii) FOR ANY CLAIM ATTRIBUTABLE TO ERRORS, OMISSIONS, OR OTHER INACCURACIES IN, OR DESTRUCTIVE PROPERTIES OF ANY MATERIALS, PARTS, MANUALS, OR INFORMATION OBTAINED THROUGH COPPERHEADLED.COM.

When using the timer with our grow lights, please contact us for special instructions before operating to make sure that you have the correct configuration for the amps.

If you need to return a light for a refund, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Items(s) button. Once your return request is received we will provide you with an RMA number, which must be clearly marked on the box during a return. An RMA # is required for a return to be accepted. We’ll notify you via email of your refund once we’ve received and processed the returned item. All refunds will be returned in the same manner the order was originally placed.

Damaged, broken or altered lights will void this offer and not be accepted. Only “as new” products with all accessories and in original packaging will be accepted for a full refund. Large orders exceeding $1,500.00 or combinations of orders exceeding $1,500.00 in aggregate or any non-stock products will be charged a ten percent restocking fee.

Customer is responsible for arranging and paying for shipping to return any light for refund or return for repair if the customer does not have the original packaging. Damages occurring in return shipping are not the responsibility of Copperhead LED, please be sure to insure the package!

Any order may be cancelled for any reason prior to shipment of the order.   If an order is requested to be cancelled and has already been shipped please refer to the Returns and Refunds section below.

Copperhead LED products are in high demand but usually ship the next business day.   If for any reason your order is delayed or out-of-stock we will notify you immediately.   Our goal is to provide the best LED lights available and ship them to you as fast as possible.

Shipping damages are extremely rare. If you receive and item that is damaged, you must notify us within 5 business days of delivery. Once you have notified us of the damaged item we will arrange pickup of the item and ship you a new item free of charge.

All orders ship via standard ground shipping in plain brown boxes. Other shipping upgrades/methods are available upon request for additional costs.

Copperhead LED provides the best warranty in the industry without exception and we have taken pride in our warranty service for many years.  Copperhead LED lights are under warranty against defects in materials and workmanship to the original owners from the initial date of purchase for the lifetime of ownership. If a defect is determined within the first 3 years from the original date of purchase, we will choose to (1) provide new replacement parts immediately free of charge, or (2) have the light shipped back for repair with return shipping paid by us, or (3) exchange the defective light with a new light if the light is not repairable with return shipping paid by Copperhead LED. After the initial 3 years, we will be responsible for parts to repair the defective unit and the customer is responsible for labor and shipping if required. Copperhead LED builds high quality lights with parts that are easy to repair or replace so we can keep your lights running without shipping or downtime. This Lifetime Limited Warranty does not apply to damage from any of the following: normal wear and tear, improper handling or installation, tampering or opening of components, failure to provide proper maintenance or any improper packaging or shipping of the light to Copperhead LED.