If you need to return a light for a refund, simply login to your account, view the order using the “Complete Orders” link under the My Account menu and click the Return Items(s) button. Once your return request is received we will provide you with an RMA number, which must be clearly marked on the box during a return. An RMA # is required for a return to be accepted. We’ll notify you via email of your refund once we’ve received and processed the returned item. All refunds will be returned in the same manner the order was originally placed.
Damaged, broken or altered lights will void this offer and not be accepted. Only “as new” products with all accessories and in original packaging will be accepted for a full refund. Large orders exceeding $1,500.00 or combinations of orders exceeding $1,500.00 in aggregate or any non-stock products will be charged a ten percent restocking fee.
Customer is responsible for arranging and paying for shipping to return any light for refund or return for repair if the customer does not have the original packaging. Damages occurring in return shipping are not the responsibility of Copperhead LED, please be sure to insure the package!